We hope you love your purchase from Nexhabit! If you are not fully satisfied, here’s our policy on returns and refunds.
1. Returns
1.1 You can return most new, unused items within [2] days of delivery for a full refund or exchange.
1.2 To initiate a return, please contact our customer support team at support@nexhabit.com with your order number and reason for the return.
1.3 Products must be returned in their original condition, with tags attached (if applicable), and in the original packaging.
2. Refunds
2.1 Once we receive your returned item, we will process the refund to your original payment method. Return will be accepted within 2 bussiness days and processed within 2 days
2.2 Refunds may take [3] business days to process and get credit to your original payment method , depending on your payment provider.
2.3 Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
3. Exchanges
3.1 We offer exchanges for defective or damaged products. Please contact our customer service for assistance.
3.2 Exchanges are subject to product availability.
5. Damaged or Defective Products
5.1 If your product arrives damaged or defective, please contact us within [2] days of delivery for a replacement or full refund.